Thank you for shopping with Restive. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below for information about processing times, shipping estimates, tracking, and other important details.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be longer during holidays or periods of unusually high order volume.

Estimated Shipping Times

Estimated delivery times begin after your order has been processed.

DestinationEstimated Delivery TimeUnited States3–7 Business DaysCanada5–8 Business DaysUnited Kingdom7–10 Business DaysAustralia7–10 Business DaysNew Zealand7–10 Business DaysRest of the World7–12 Business Days

Delivery times are estimates only and may vary depending on your location, carrier operations, weather conditions, customs clearance, or other unforeseen circumstances.

Shipping Confirmation & Tracking

After your order has been shipped, you will receive an email containing your tracking number.

Tracking information may take 24–72 hours to become active after the carrier receives your package.

Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If an incorrect or incomplete address is provided, shipping delays or additional carrier fees may occur. If you notice an error, please contact us as soon as possible before your order is dispatched.

Lost or Delayed Shipments

While we work with reliable shipping partners, delivery delays may occasionally occur due to factors beyond our control.

If your package appears delayed or tracking has not updated for several days, please contact our customer support team and we will gladly assist you in locating your shipment.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 7 days of delivery.

To help us resolve your claim quickly, please include:

• 
  Your order number
  
• 
  Photos of the package and damaged item (if applicable)
  
• 
  A brief description of the issue
  

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges, when applicable, are the responsibility of the customer.

Returns

We proudly offer a 30-Day Money-Back Guarantee.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to our Return & Refund Policy.

Need Assistance?

If you have any questions regarding your shipment or your order, our customer support team is here to help.

Restive

Website: restive.com

Email: support.store@restvive.com

Thank you for choosing Restive. We appreciate your trust and look forward to supporting your wellness journey.