Returns & Refunds
At Restive, your satisfaction is our priority. We stand behind the quality of our wellness and healthcare products. If you're not completely satisfied with your purchase, we're here to help with our 30-Day Money-Back Guarantee.
Please review the policy below for details regarding returns, refunds, exchanges, and cancellations.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be returned within 30 days of delivery.
- Be in its original condition.
- Include all original accessories, manuals, and packaging (if applicable).
- Not show signs of misuse, abuse, or intentional damage.
For hygiene and safety reasons, certain products may not be eligible for return once opened or used, unless they are defective or arrived damaged.
How to Start a Return
To initiate a return, please contact our customer support team before sending any item back.
Please include:
- Your order number
- Your full name
- A brief description of the reason for the return
- Photos of the item if it is damaged or defective (if applicable)
Contact Information
Restive
Website: restive.com
Email: support.store@restvive.com
Our support team will provide return instructions and the appropriate return address.
Please do not return products without first contacting us, as unauthorized returns may delay or prevent the processing of your refund.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- Refunds will be issued to your original payment method.
- Most refunds are processed within 5–10 business days after approval.
- Your bank or payment provider may require additional time for the refund to appear on your statement.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A brief explanation of the issue
Depending on the situation, we may offer:
- A replacement
- A full refund
- A partial refund
- Another appropriate resolution
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, it can no longer be canceled. In that case, you may request a return after the order has been delivered, subject to this policy.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase (if eligible) and place a new order through our website.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
- Products showing signs of misuse or abuse
- Items intentionally damaged after delivery
- Products missing significant parts or accessories not due to our error
- Personal care or hygiene products that have been opened or used, where applicable
Return Shipping
If the return is due to:
- A damaged product
- A defective product
- An incorrect item sent by us
We will work with you to provide an appropriate solution, which may include covering return shipping costs where applicable.
For returns due to a change of mind or other customer-related reasons, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider, as processing times may vary.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact us and we will gladly assist you.
Need Help?
If you have any questions regarding returns or refunds, our customer support team is here to help.
Restive
Website: restive.com
Email: support.store@restvive.com
Thank you for choosing Restive. We appreciate your trust and are committed to making your shopping experience as smooth and worry-free as possible.